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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.
Europe
Operational
VUSION Manager - Europe
Operational
VUSION Cloud API - Europe
Operational
Americas
Operational
VUSION Manager - Americas
Operational
VUSION Cloud API - Americas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Americas] VUSION Cloud maintenance Sep 16, 2025 07:00-10:00 UTC
Dear customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 09, 2025 - 19:25 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 09, 2025 - 19:25 UTC
[Europe] VUSION Cloud maintenance Sep 23, 2025 11:00-15:00 UTC
Dear Customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
Following our previous communication, the provisioning server will also be migrated during this maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
This maintenance is planned for maximum four(4) hours. You may experience minor disturbances on matchings and data integration, and delays in your transmissions but you may use our system as usual.
You will find here the link to our communication with technical details : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5325946891/23+09+2025+Provisioning+server+IP+change
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 11, 2025 - 11:44 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
Following our previous communication, the provisioning server will also be migrated during this maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
This maintenance is planned for maximum four(4) hours. You may experience minor disturbances on matchings and data integration, and delays in your transmissions but you may use our system as usual.
You will find here the link to our communication with technical details : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5325946891/23+09+2025+Provisioning+server+IP+change
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 11, 2025 - 11:44 UTC
[Americas] Exceptionnal Provisioning maintenance Sep 23, 2025 11:00-15:00 UTC
Dear customers,
Following our previous communication, the provisioning server will be migrated during the European maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
There will be no service interruption as matchings, data integration and transmissions are not impacted. You may use our Cloud solution as usual.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Link to our communication and technical details: https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5325946891/23+09+2025+Provisioning+server+IP+change
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 11, 2025 - 11:51 UTC
Following our previous communication, the provisioning server will be migrated during the European maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
There will be no service interruption as matchings, data integration and transmissions are not impacted. You may use our Cloud solution as usual.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Link to our communication and technical details: https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5325946891/23+09+2025+Provisioning+server+IP+change
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Sep 11, 2025 - 11:51 UTC