All Systems Operational

About This Site

You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 29, 2024

No incidents reported today.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Issue on VUSION Cloud - data input by file
Resolved - Dear valued Customers,

Following yesterday's cloud release, file-based data integrations have encountered issue for a subset of customers in both Europe and Americas. Our engineers have started investigating as soon as the issue was raised. A workaround has been implemented at 10AM UTC mitigate the impact. We are currently closely monitoring this incident.

If you have submitted a file within the last 24 hours or if you have any doubts regarding your file-based data integration, we highly recommend you resubmit your file to ensure smooth processing.

Rest assured, we will continue to keep you updated on any follow-up.

We would like to thank you for your patience and understanding.
Apr 17, 14:11 UTC
Identified - We have identified a possible cause for the issue. Corrective actions have been taken, and systems should be fully operational.
Apr 17, 10:14 UTC
Investigating - Dear customers,

Since 10:00pm UTC on Tuesday April 16th, A subset of customers have been experiencing issues with data integration using files. API integrations with json or xml bodies are not impacted.

Our operational teams are actively working on identifying and fixing the issue.

On behalf of VusionCloud teams we would like to apologize for the inconvenience.
Apr 17, 09:35 UTC
Apr 16, 2024
[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 14:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 16, 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VUSION Cloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 8, 09:38 UTC
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 08:40 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 16, 08:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VUSION Cloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 8, 09:40 UTC
Apr 15, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage