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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Europe] VUSION Cloud maintenance Jul 22, 2025 11:00-15:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jul 08, 2025 - 19:06 UTC
Jul 16, 2025

No incidents reported today.

Jul 15, 2025
[Europe and US] Issues with adding/deleting APs
Resolved - The situation is now stable and services are working as expected.
Jul 15, 14:07 UTC
Monitoring - A fix has been implemented. Waiting connections are back online, and adding, updating and deleting access points is now working as expected again.
We will keep monitoring the situation.
Jul 15, 13:23 UTC
Identified - Dear customers,

We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated.

We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses.

Thank you for your understanding.
Jul 15, 11:57 UTC
Investigating - Dear customers,

We have identified an issue with the service authenticating AP. It may cause disruptions when adding and deleting APs on VUSION Cloud. APs that disconnect and need to reconnect may stay offline as they have troubles being authenticated.

We understand that such situations have major impact on your stores' operations and we are working to resolve as soon as possible. We will keep you informed as the situation progresses.

Thank you for your understanding.
Jul 15, 11:55 UTC
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 13:33 UTC
Verifying - All maintenance operations are now complete. Verification is currently underway for the maintenance items. We will keep monitoring for the coming hours.
Jul 15, 09:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:01 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Jul 8, 19:06 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

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