VUSION Cloud Status

All Systems Operational

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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational

VUSION Manager - Europe Operational

VUSION Cloud API - Europe Operational

Americas Operational

VUSION Manager - Americas Operational

VUSION Cloud API - Americas Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Europe] VUSION Cloud maintenance Jan 28, 2025 07:00-10:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
SES-imagotag team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jan 13, 2025 - 09:43 UTC

Past Incidents

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

[Americas] VUSION Cloud maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 11:00 UTC

Verifying - Verification is currently underway for the maintenance items.
Jan 21, 10:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 21, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:00 UTC

Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Jan 13, 09:43 UTC

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

[Europe] ap-eu.vusion.io:64173 - delay in transmissions

Resolved - Dear customers,

The issue on endpoint ap-eu.vusion.io:64173 has been resolved. All the delays have been resorbed, and all waiting tasks have finished.
The endpoint is now healthy again and services resumed to normal.

On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding.
Jan 9, 13:14 UTC

Monitoring - Waiting transmissions are still catching up, the majority has been processed already.
Our teams are still closely monitoring.
Jan 9, 10:41 UTC

Identified - Dear customers,

The cause for the delay has been identified as a high resource consumption. The server has been restarted and waiting transmissions are being processed.

Our teams are closely monitoring the situation.
Jan 9, 10:21 UTC

Investigating - Dear customers,

A subset of customers using the endpoint ap-eu.vusion.io:64173 are currently experiencing strong delays in image transmissions. Our engineers are actively working on identifying the issue and restore services.

Please note that no data has been lost, all transmissions are queued and will be processed eventually.

On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
Jan 9, 10:01 UTC

Jan 8, 2025

No incidents reported.