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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Americas] VUSION Cloud maintenance Jan 21, 2025 08:00-11:00 UTC
Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN

Posted on Jan 13, 2025 - 09:43 UTC
[Europe] VUSION Cloud maintenance Jan 28, 2025 07:00-10:00 UTC
Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
SES-imagotag team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN

Posted on Jan 13, 2025 - 09:43 UTC
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Resolved - Dear customers,

The issue on endpoint ap-eu.vusion.io:64173 has been resolved. All the delays have been resorbed, and all waiting tasks have finished.
The endpoint is now healthy again and services resumed to normal.

On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding.

Jan 9, 13:14 UTC
Monitoring - Waiting transmissions are still catching up, the majority has been processed already.
Our teams are still closely monitoring.

Jan 9, 10:41 UTC
Identified - Dear customers,

The cause for the delay has been identified as a high resource consumption. The server has been restarted and waiting transmissions are being processed.

Our teams are closely monitoring the situation.

Jan 9, 10:21 UTC
Investigating - Dear customers,

A subset of customers using the endpoint ap-eu.vusion.io:64173 are currently experiencing strong delays in image transmissions. Our engineers are actively working on identifying the issue and restore services.

Please note that no data has been lost, all transmissions are queued and will be processed eventually.

On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.

Jan 9, 10:01 UTC
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.