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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Europe] VUSION Cloud maintenance Jan 27, 2026 13:00-17:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

With this maintenance, bandwidth quotas will be recalculated correctly following our communication here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5492572228/28+10+2025+Reactivation+of+bandwidth+quotas+on+the+27+01+2026

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding and continued trust.
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jan 14, 2026 - 10:13 UTC
Jan 23, 2026

No incidents reported today.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
[Americas] SubOne access points offline
Resolved - Dear customers,

Our metrics show that the incident was fully resolved and operations resumed.
No data has been lost and no action is needed from users.

We thank you for your understanding during this event.
Jan 21, 00:17 UTC
Monitoring - Dear customers,

A fix has been implemented and our engineers will keep monitoring.

Thank you for your understanding.
Jan 20, 20:26 UTC
Identified - The issue has been identified as a certificate issue. A workaround has been implemented and access points are coming online again.
Jan 20, 20:12 UTC
Update - We are still investigating the issue. Our engineers are currently narrowing down the causes for the incident, and working on a workaround.

Thank you for your patience
Jan 20, 17:13 UTC
Investigating - Dear VusionCloud users,

We are currently investigating an issue impacting a subset of users. A large number of Subone access points are currently offline. While data integration and matchings are still being processed, label updates are currently affected in these stores.

Our engineers are actively working on finding a solution.

Thank you for your patience and understanding.

The VusionCloud team
Jan 20, 15:16 UTC
Jan 20, 2026
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance is now over.
Although unrelated to the maintenance, SubOne users are currently facing an incident with Access Point connectivity. Please refer to the on-going incident.
All other services are operational.
Jan 20, 15:19 UTC
Update - Maintenance operations are now over. We will continue monitoring closely for a few hours.
Jan 20, 11:05 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 20, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:01 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding and continued trust.
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Jan 14, 10:09 UTC
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

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