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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.
Europe
Operational
VUSION Manager - Europe
Operational
VUSION Cloud API - Europe
Operational
Americas
Operational
VUSION Manager - Americas
Operational
VUSION Cloud API - Americas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[America] Exceptional AP-Auth server maintenance Nov 18, 2025 08:00-12:00 UTC
Dear Customers,
To ensure compliance with the latest security standards, we will be migrating our ap-auth server during the upcoming US release window on the 18th of November.
Key Points:
- No major service interruption is expected, and the DNS will remain unchanged. However, some Access Points may become offline during the migration but they will come back online at the end of the operation.
- You will not be able to add, edit or delete VUSION Access Points (V:Gates, Cloud-points) during the migration, which is expected to last 4 hours.
- Only the IP address of the ap-auth server will change, which may impact the authorization process for some customers.
We recommend that you take the necessary steps to ensure your access points can remain online after the migration.
Technical Details:
URLs remain the same: ap-auth.vusion.io
- Current IP address: 52.157.180.201
- New IP address: 145.132.225.64
Please note that access point connection to the Ap-Auth server is refreshed every week depending on the initial connection. If the IP or DNS address is not whitelisted then, the access point will not be able to connect and will go offline
This migration is a crucial step to maintain the security and compliance of our platform.
Thank you for your understanding.
Best regards, Your Vusion Cloud Team
Posted on Oct 17, 2025 - 14:58 UTC
To ensure compliance with the latest security standards, we will be migrating our ap-auth server during the upcoming US release window on the 18th of November.
Key Points:
- No major service interruption is expected, and the DNS will remain unchanged. However, some Access Points may become offline during the migration but they will come back online at the end of the operation.
- You will not be able to add, edit or delete VUSION Access Points (V:Gates, Cloud-points) during the migration, which is expected to last 4 hours.
- Only the IP address of the ap-auth server will change, which may impact the authorization process for some customers.
We recommend that you take the necessary steps to ensure your access points can remain online after the migration.
Technical Details:
URLs remain the same: ap-auth.vusion.io
- Current IP address: 52.157.180.201
- New IP address: 145.132.225.64
Please note that access point connection to the Ap-Auth server is refreshed every week depending on the initial connection. If the IP or DNS address is not whitelisted then, the access point will not be able to connect and will go offline
This migration is a crucial step to maintain the security and compliance of our platform.
Thank you for your understanding.
Best regards, Your Vusion Cloud Team
Posted on Oct 17, 2025 - 14:58 UTC
[Europe] Exceptional AP-Auth server maintenance Nov 18, 2025 08:00-12:00 UTC
Dear Customers,
To ensure compliance with the latest security standards, we will be migrating our ap-auth server during the upcoming US release window on the 18th of November.
Key Points:
- No major service interruption is expected, and the DNS will remain unchanged. However, some Access Points may become offline during the migration but they will come back online at the end of the operation.
- You will not be able to add, edit or delete VUSION Access Points (V:Gates, Cloud-points) during the migration, which is expected to last 4 hours.
- Only the IP address of the ap-auth server will change, which may impact the authorization process for some customers.
We recommend that you take the necessary steps to ensure your access points can remain online after the migration.
Technical Details:
URLs remain the same: ap-auth.vusion.io
- Current IP address: 52.157.180.201
- New IP address: 145.132.225.64
Please note that access point connection to the Ap-Auth server is refreshed every week depending on the initial connection. If the IP or DNS address is not whitelisted then, the access point will not be able to connect and will go offline
This migration is a crucial step to maintain the security and compliance of our platform.
Thank you for your understanding.
Best regards, Your Vusion Cloud Team
Posted on Oct 17, 2025 - 14:58 UTC
To ensure compliance with the latest security standards, we will be migrating our ap-auth server during the upcoming US release window on the 18th of November.
Key Points:
- No major service interruption is expected, and the DNS will remain unchanged. However, some Access Points may become offline during the migration but they will come back online at the end of the operation.
- You will not be able to add, edit or delete VUSION Access Points (V:Gates, Cloud-points) during the migration, which is expected to last 4 hours.
- Only the IP address of the ap-auth server will change, which may impact the authorization process for some customers.
We recommend that you take the necessary steps to ensure your access points can remain online after the migration.
Technical Details:
URLs remain the same: ap-auth.vusion.io
- Current IP address: 52.157.180.201
- New IP address: 145.132.225.64
Please note that access point connection to the Ap-Auth server is refreshed every week depending on the initial connection. If the IP or DNS address is not whitelisted then, the access point will not be able to connect and will go offline
This migration is a crucial step to maintain the security and compliance of our platform.
Thank you for your understanding.
Best regards, Your Vusion Cloud Team
Posted on Oct 17, 2025 - 14:58 UTC
[Americas] VUSION Cloud maintenance Nov 18, 2025 08:00-11:00 UTC
Dear Customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
Following our previous communication, the ap-auth server will also be migrated during this maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
This maintenance is planned for maximum four(4) hours. You may experience minor disturbances on matchings and data integration, and delays in your transmissions but you may use our system as usual.
You will find here the link to our communication with technical details : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5456461826/18+11+2025+AP-Auth+server+IP+change
Please also note that your Active Directory administrator may need to allow again the User Management UI following this update. Here is the ap ID: 3b4b13e9-1146-43e8-a1f7-7350a6d43fee
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Nov 10, 2025 - 13:46 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
Following our previous communication, the ap-auth server will also be migrated during this maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
This maintenance is planned for maximum four(4) hours. You may experience minor disturbances on matchings and data integration, and delays in your transmissions but you may use our system as usual.
You will find here the link to our communication with technical details : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5456461826/18+11+2025+AP-Auth+server+IP+change
Please also note that your Active Directory administrator may need to allow again the User Management UI following this update. Here is the ap ID: 3b4b13e9-1146-43e8-a1f7-7350a6d43fee
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Nov 10, 2025 - 13:46 UTC
[Europe] VUSION Cloud maintenance Nov 19, 2025 12:00-16:00 UTC
Dear customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum four (4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
Please note that your Active Directory administrator may need to allow again the User Management UI following this update. Here is the ap ID: 9f441a3c-43bb-4baa-90a9-bc31a01341db
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Nov 10, 2025 - 13:47 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum four (4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
Please note that your Active Directory administrator may need to allow again the User Management UI following this update. Here is the ap ID: 9f441a3c-43bb-4baa-90a9-bc31a01341db
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Nov 10, 2025 - 13:47 UTC