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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.
Europe
Operational
VUSION Manager - Europe
Operational
VUSION Cloud API - Europe
Operational
Americas
Operational
VUSION Manager - Americas
Operational
VUSION Cloud API - Americas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Americas] VUSION Cloud maintenance May 20, 2025 07:00-10:00 UTC
Dear customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on May 12, 2025 - 15:02 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on May 12, 2025 - 15:02 UTC
[Europe] VUSION Cloud maintenance May 27, 2025 11:00-15:00 UTC
Dear customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on May 12, 2025 - 15:02 UTC
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.
Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on May 12, 2025 - 15:02 UTC
Access Point Software update campaign [Version 2.6.1] Jun 1, 2025 00:00 - Jun 2, 2025 00:00 UTC
Dear customers,
As part of our continuous improvement process, VusionGroup’s Cloud Operations will perform a campaign update on all VusionGroup's access points (VGates and Cloudpoint), with the roll-out of Version 2.6.1.
This update, will be deployed automatically and progressively to ensure optimal performances and service continuity, starting from June 1st, 2025 and for approximately one (1) month.
The update procedure includes:
• An update phase (~10 minutes)
• A reboot phase (~1–2 minutes)
To ensure business continuity and no interruption of service at the store level, access points will not be updated simultaneously. During the update of an individual access point, connected devices (such as labels) will temporarily switch to another access point, then reconnect to their original one after the update.
For more information about this process, please don't hesitate to read our documentation:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/4802642918/Access+point+software+updates+through+Asset+Management+-+How+does+it+work
You can also find our release note:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5137367186/Access+Points+Software+update+campaign+-+Version+2.6.1
Thank you for your understanding,
VusionGroup team
Posted on May 07, 2025 - 16:27 UTC
As part of our continuous improvement process, VusionGroup’s Cloud Operations will perform a campaign update on all VusionGroup's access points (VGates and Cloudpoint), with the roll-out of Version 2.6.1.
This update, will be deployed automatically and progressively to ensure optimal performances and service continuity, starting from June 1st, 2025 and for approximately one (1) month.
The update procedure includes:
• An update phase (~10 minutes)
• A reboot phase (~1–2 minutes)
To ensure business continuity and no interruption of service at the store level, access points will not be updated simultaneously. During the update of an individual access point, connected devices (such as labels) will temporarily switch to another access point, then reconnect to their original one after the update.
For more information about this process, please don't hesitate to read our documentation:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/4802642918/Access+point+software+updates+through+Asset+Management+-+How+does+it+work
You can also find our release note:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5137367186/Access+Points+Software+update+campaign+-+Version+2.6.1
Thank you for your understanding,
VusionGroup team
Posted on May 07, 2025 - 16:27 UTC