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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 14:23 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 22, 12:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:02 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 8, 15:04 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
[US] Issue on Vusion Link QR code generation from Vusion Manager in the US
Resolved - Description:
An issue has been identified in the generation of VusionLink QR codes. The QR code generation process requires access to our API management system. It was discovered that the rights of the function responsible for QR code generation on the API management system were inadvertently downgraded. This downgrade prevented the QR codes from being created successfully.

Root Cause:
The rights for the QR code generation function were unintentionally reduced, leading to a failure in the QR code creation process.

Resolution:
The necessary rights were restored on April 16, 2025, at 9:00 UTC. This action has resolved the issue, and the QR code generation process is now functioning as expected.
Apr 15, 12:00 UTC
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 10:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 15, 09:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 07:03 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 8, 15:04 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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