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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Europe] VUSION Cloud maintenance Jul 1, 2025 11:00-15:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jun 12, 2025 - 12:42 UTC
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Access Point Software update campaign [Version 2.6.1]
Completed - Paused - Update Campaign Temporarily Suspended

Dear customers,

As part of our ongoing campaign to upgrade VusionGroup’s access points (VGates and Cloudpoint) to Version 2.6.1, we have identified an issue affecting a limited number of older access point models.
Specifically, some of these legacy devices are failing to come back online after the reboot phase, even when rebooted manually. This issue is not related to the firmware update itself, but to how certain older access points react to the update process.

To ensure service continuity and avoid further disruption, we have temporarily paused the update campaign while we investigate and implement a fix. Customers who have already successfully received the 2.6.1 update and have online access points are not impacted by this issue.

We are actively working on a resolution and will provide further updates as soon as possible.
Thank you for your understanding and continued trust,

The VusionGroup Team
Jun 26, 17:44 UTC
In progress - Dear customers,

The campaign has started and is running as expected.

For more information about this process, please don't hesitate to read our documentation and reach our to your support for details.

Thank you for your understanding,
VusionGroup team
Jun 4, 17:46 UTC
Scheduled - Dear customers,

As part of our continuous improvement process, VusionGroup’s Cloud Operations will perform a campaign update on all VusionGroup's access points (VGates and Cloudpoint), with the roll-out of Version 2.6.1.

This update, will be deployed automatically and progressively to ensure optimal performances and service continuity, starting from June 1st, 2025 and for approximately one (1) month.

The update procedure includes:
• An update phase (~10 minutes)
• A reboot phase (~1–2 minutes)
To ensure business continuity and no interruption of service at the store level, access points will not be updated simultaneously. During the update of an individual access point, connected devices (such as labels) will temporarily switch to another access point, then reconnect to their original one after the update.

For more information about this process, please don't hesitate to read our documentation:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/4802642918/Access+point+software+updates+through+Asset+Management+-+How+does+it+work

You can also find our release note:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5137367186/Access+Points+Software+update+campaign+-+Version+2.6.1

Thank you for your understanding,
VusionGroup team
May 7, 16:27 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 13:19 UTC
Verifying - All maintenance operations are now complete. Verification is currently underway for the maintenance items. We will keep monitoring for the coming hours.
Jun 24, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Jun 12, 12:41 UTC
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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