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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Europe][America] Transmission systems infrascture update Sep 29, 2026 07:00-16:00 UTC

Dear Customer,

On September 29, 2026, the VCloud Azure infrastructure will undergo an exceptional maintenance operation that could not be completed during the September release. This maintenance will take place throughout the day and involves updates to a significant portion of our transmission infrastructure.

This maintenance requires several services and network connections to restart. During these restarts, Access Points may appear offline for a few seconds. Stores will then reconnect and automatically complete the onboarding process again. Short interruptions may occur at different times throughout the maintenance window. No action is required from your teams.

We apologize for any inconvenience this maintenance may cause and thank you for your understanding.

Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6725927520/23+09+2026+Exceptionnal+infrastructure+maintenance+on+the+29+09+2026

Kind regards,
Vusion Cloud Team
Posted on Sep 23, 2026 - 14:44 UTC

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 16:07 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 22, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 11:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that since June 2026, we have resumed the Access point endpoint migration started in 2024. Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration

Thank you for your understanding and continued trust.

VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview
Sep 8, 14:27 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

[Europe] Data Processing Issue
Resolved - This incident has been resolved, data is being processed as expected.

If doubt, please reach out to your support.

We will provide a root cause analysis and preventive actions once the investigation is complete.

We apologize for the disruption and appreciate your patience.
Sep 15, 21:29 UTC
Identified - We identified an issue in the recovery process that prevented some data from being replayed correctly.

The issue has now been identified and corrected, and the recovery process has resumed. The affected data is currently being replayed in a controlled manner.

Based on the current processing rate, we estimate that the recovery will take approximately 6 hours to complete.

We continue to closely monitor the recovery and will provide further updates on its progress.
Sep 15, 19:32 UTC
Monitoring - Our engineers have deployed a fix and confirmed that the issue has been corrected.

The issue was corrected at **06:56 UTC**. New incoming data has since been processed correctly.

All data received since the configuration change is being replayed in chronological order to preserve data consistency.

We will provide a root cause analysis and preventive actions once the investigation is complete.

We apologize for the disruption and appreciate your patience.
Sep 15, 19:09 UTC
Identified - We identified a major incident affecting one data processing server in Europe following a configuration change deployed on September 14 at 09:15 UTC.

An incorrect configuration introduced during this change caused unexpected data processing behavior, resulting in data corruption for part of the incoming data.

The issue was corrected at **06:56 UTC**. New incoming data has since been processed correctly.

Recovery of the affected data started at **08:18 UTC**. As part of the recovery process:

* All data received since the configuration change was replayed in chronological order to preserve data consistency.
* Corrupted data was identified and cleaned up before replay.

Recovery is still ongoing and has been completed for the vast majority of affected data. We are currently investigating a limited number of remaining cases where the replay may not have completed successfully.

We will provide a root cause analysis and preventive actions once the investigation is complete.

We apologize for the disruption and appreciate your patience.
Sep 15, 13:47 UTC
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 UTC
Verifying - Maintenance operations are now over. We will keep monitoring for the coming hours.
Sep 15, 10:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that since June 2026, we have resumed the Access point endpoint migration started in 2024. Official communication can be found here :
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration

Thank you for your understanding and continued trust.

VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview
Sep 8, 14:28 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

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