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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 30, 2026

No incidents reported today.

Apr 29, 2026
UI slowness and timeouts
Resolved - All activity is now back to normal. All failed operations have been successfully replayed, and the platform is now fully available again.
Thank you for your patience and understanding.
Apr 29, 12:36 UTC
Monitoring - Manual scaling has been successfully performed. Failed operations are being replayed, and performance is back to expected levels.
We will be actively monitoring the situation in the coming hours.
Apr 29, 10:49 UTC
Identified - The issue has been identified as a failed automatic scaling. Resources have been manually scaled out to handle the current load.
Apr 29, 10:46 UTC
Investigating - Dear VusionCloud users,

We are experiencing high resource usage and scalability issues. We are currently investigating hte issue.
Users may experience Gateway Timeout errors, or slowness in the user interface. No specific action is required on the users' side.

Our engineers are actively working on this issue.

THank you for your understanding.
Apr 29, 10:11 UTC
Apr 28, 2026
[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 15:41 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 28, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 11:02 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that starting June 2026, we will resume the Access point endpoint migration started in 2024. Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787

Thank you for your understanding and continued trust. VusionGroup Team Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 14, 15:09 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 13:30 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that starting June 2026, we will resume the Access point endpoint migration started in 2024. Official communication can be found here :
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787

Thank you for your understanding and continued trust. VusionGroup Team Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 14, 15:10 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

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