Access Point Software update campaign [Version 2.6.1]
In progress - Dear customers,

The campaign has started and is running as expected.

For more information about this process, please don't hesitate to read our documentation and reach our to your support for details.

Thank you for your understanding,
VusionGroup team
Jun 04, 2025 - 17:46 UTC
Scheduled - Dear customers,

As part of our continuous improvement process, VusionGroup’s Cloud Operations will perform a campaign update on all VusionGroup's access points (VGates and Cloudpoint), with the roll-out of Version 2.6.1.

This update, will be deployed automatically and progressively to ensure optimal performances and service continuity, starting from June 1st, 2025 and for approximately one (1) month.

The update procedure includes:
• An update phase (~10 minutes)
• A reboot phase (~1–2 minutes)
To ensure business continuity and no interruption of service at the store level, access points will not be updated simultaneously. During the update of an individual access point, connected devices (such as labels) will temporarily switch to another access point, then reconnect to their original one after the update.

For more information about this process, please don't hesitate to read our documentation:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/4802642918/Access+point+software+updates+through+Asset+Management+-+How+does+it+work

You can also find our release note:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5137367186/Access+Points+Software+update+campaign+-+Version+2.6.1

Thank you for your understanding,
VusionGroup team
Jun 1, 2025 00:00 - Jun 2, 2025 00:00 UTC

About This Site

You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Americas] VUSION Cloud maintenance Jun 24, 2025 07:00-10:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jun 12, 2025 - 12:41 UTC

[Europe] VUSION Cloud maintenance Jul 1, 2025 11:00-15:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for maximum four(4) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you may experience minor disturbances on matchings and data integration, and delays in your transmissions. However, you will still be able to use the system as usual throughout the entire maintenance period.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,
VusionGroup Team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on Jun 12, 2025 - 12:42 UTC
Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
[Europe] Slowness on data integration processing
Resolved - Dear customers,

Our metrics are showing that the incident has been resolved.

On behalf of VUSION Group, the whole Cloud team would like to apologize for the incident and to thank you for your understanding.
Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
Jun 13, 12:42 UTC
Monitoring - Dear customers,

We have identified a processing slowness issue, for items data integration as well as matchings, that is impacting a subset of customers in Europe.

Our engineers have found the root cause and they have solved the issues across the two impacted instances. Our metrics show improvement after the change is applied. No data has been lost.

We will continue to monitor the situation closely and keep you updated.

Thank you for your understanding.
Jun 13, 08:46 UTC
Jun 12, 2025

No incidents reported.

Jun 11, 2025
[Europe] Offline access point for a subset of customers
Resolved - Dear customers,

Our metrics are showing that the incident has been resolved.

On behalf of VUSION Group, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
A post-mortem analysis will be published in the coming weeks.
Jun 11, 15:55 UTC
Monitoring - On June 11th, 2025, at 10:45 AM UTC, a subset of customers experienced a disruption to their Access Points (APs), which intermittently lost connection to VUSION Cloud and were offline for extended periods of time. Impacted customers had their AP targeting apa-eu-2.vusion.io.

As soon as the incident was detected, our engineers identified the issue. A routing issue has been identified and a workaround was implemented. The issue was resolved at approximately 12:00 PM UTC. Please note that all operations resumed successfully after the APs went back online and that no data or transmissions were lost, and no actions are required from customers. However, a minor subset of access point are still offline and will need a manual reboot. Customers with offline access points are required to reboot them manually.

Be assured that this incident is not related to the Access point update campaign and is closely monitored by our CloudOps team.

We appreciate your patience and understanding as we work to resolve this issue. A post-mortem analysis will be published in the coming weeks.

On behalf of SES-imagotag, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
Jun 11, 14:26 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage