VUSION Cloud Status

All Systems Operational

About This Site

You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational

VUSION Manager - Europe Operational

VUSION Cloud API - Europe Operational

Americas Operational

VUSION Manager - Americas Operational

VUSION Cloud API - Americas Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

Slow interface and delays in displays

Resolved - The incident has been resolved.

All services are back to normal, including the items research.
Feb 5, 16:04 UTC

Monitoring - The fix has been rolled out. The situation is back to normal.

We will be closely monitoring the situation for the next hours.

Thank you for your understanding.
Feb 5, 11:03 UTC

Update - Delays and latency on Manager UI are now fixed.

Our engineers are still rolling out the fix to prevent the same issue to occur in the future.
Feb 5, 10:16 UTC

Identified - Dear customers,

We have identified delays in displaying information on Vusion Manager, and issues in labels status synchronization on Vusion Manager UI.
The cause has been identified, and our engineers are actively working on fixing the situation.

Please note that no data has been lost, and operations in the stores, such as updates and flash, are not impacted.

On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding
Feb 5, 09:42 UTC

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

[Europe] VUSION Cloud maintenance

Postmortem - Read details
Jan 30, 12:29 UTC

Completed - The scheduled maintenance has been completed.
Jan 28, 11:28 UTC

Verifying - Verification is currently underway for the maintenance items.
Jan 28, 10:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 07:00 UTC

Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VusionCloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
SES-imagotag team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Jan 13, 09:43 UTC

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.