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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Americas] VUSION Cloud maintenance May 19, 2026 07:00-10:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that starting June 2026, we will resume the Access point endpoint migration started in 2024. Official communication can be found here :
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration


Thank you for your understanding and continued trust. VusionGroup Team Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview
Posted on May 12, 2026 - 08:50 UTC

[Europe] VUSION Cloud maintenance May 26, 2026 11:00-15:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that starting June 2026, we will resume the Access point endpoint migration started in 2024. Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration

Thank you for your understanding and continued trust. VusionGroup Team Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Posted on May 12, 2026 - 08:48 UTC
May 12, 2026

No incidents reported today.

May 11, 2026
Slow UI and integration issues
Resolved - The incident is now resolved.

The service has been stable for several hours under close monitoring, with no recurrence observed. We are confident the situation is fully mitigated.

Monitoring has now returned to normal operating conditions. Thank you for your support.
May 11, 14:09 UTC
Monitoring - All delayed events have been processed and the situation should be back to normal.
We will keep monitoring the situation in the coming hours.
May 11, 09:57 UTC
Identified - The issue has been identified in one of our database used by the UI. Backend operations such as matching and integration were not impacted.
Web UI and some API calls such as GET /events, GET /timelines or POST /search could experience slowness, timeouts or occasional errors.

We have taken the necessary steps to fix the problem, and the situation should have improved greatly already.
May 11, 09:43 UTC
Investigating - Dear VusionCloud users,

We are currently facing slowness and delays in the user interface, especially Vusion Manager.
We are also observing an increase in API errors.

Our engineers are actively investigating the problem and monitoring the situation. We will update with the progress.

Thank you for your understanding.
May 11, 08:22 UTC
May 10, 2026

No incidents reported.

May 9, 2026
[SubOne] Secondary APs connectivity issue
Resolved - This incident has been resolved.
May 9, 19:07 UTC
Update - Dear customers,

A campaign has been initiated overnight and is well underway to update all SubOne APs that are connected to our monitoring servers.
Access points that are still running the 4.3 or lower will be updated as they connect to our monitoring servers, or upon request. You are also welcome to update them yourselves whenever possible.

On behalf of Vusion, we would like to thank you for your support and understanding during this situation.
May 9, 19:07 UTC
Identified - Dear customers,

This message concerns all customers running SubOne Access-Points. Other radio technologies are not impacted.

We would like to inform you of an on-going situation currently affecting some SubOne network equipments. Our records indicate that stores equipped with a secondary SubOne access point (AP) may experience connectivity issues. This is due to an obsolete component in the current software version, which can cause the secondary APs to go offline. Please note that stores operating with a single SubOne access point are not impacted.

A corrected software version is now available and resolves this issue.


To restore full functionality, we kindly ask you to:
- Download the package from http://download.findbox.de/patches/fbos_4.4.0b1.fbupd
- Update the software on your main access point
- Update the software on any secondary access points
Applying the update to both devices is necessary to ensure proper operation and prevent further disruption.

Our engineers are working to remotely deploy the package whenever possible. Please ensure network to *.findbox.de is allowed to allow updates.
In any case, you are advised to apply packages to ensure faster recovery.

If you need assistance with the update process or have any questions, our support team is available to help.
We appreciate your prompt attention to this matter and we would like to offer our apologizes for any inconvenience caused. We understand that such issues have great impact to your store operations.

Kind regards,
Support Team
May 8, 20:21 UTC
May 8, 2026
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
UI slowness and timeouts
Resolved - All activity is now back to normal. All failed operations have been successfully replayed, and the platform is now fully available again.
Thank you for your patience and understanding.
Apr 29, 12:36 UTC
Monitoring - Manual scaling has been successfully performed. Failed operations are being replayed, and performance is back to expected levels.
We will be actively monitoring the situation in the coming hours.
Apr 29, 10:49 UTC
Identified - The issue has been identified as a failed automatic scaling. Resources have been manually scaled out to handle the current load.
Apr 29, 10:46 UTC
Investigating - Dear VusionCloud users,

We are experiencing high resource usage and scalability issues. We are currently investigating hte issue.
Users may experience Gateway Timeout errors, or slowness in the user interface. No specific action is required on the users' side.

Our engineers are actively working on this issue.

THank you for your understanding.
Apr 29, 10:11 UTC
Apr 28, 2026
[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 15:41 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 28, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 11:02 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that starting June 2026, we will resume the Access point endpoint migration started in 2024. Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787

Thank you for your understanding and continued trust. VusionGroup Team Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN
Apr 14, 15:09 UTC
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