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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 25, 2026
API quotas
Resolved - Dear users,

As previously communicated, we have improved our quota-control measures to ensure system stability, maintain performance levels, and provide a consistent experience across all users.

We are still observing cases where customers are being blocked due to exceeding their allocated quotas. In most instances, this is occurring because usage levels were not adjusted in line with the communicated limits.

We understand that service interruptions can be disruptive, and we want to emphasize that these controls were introduced as a necessary safeguard.
To prevent further blocking, we encourage customers to closely monitor their consumption and “out of quota” responses in API calls.
These responses are a clear indicator that the allocated limits have been reached and should trigger appropriate follow-up actions, whether that is customer communication, quota adjustment, or usage optimization.

Would you be blocked and require support any required quota reviews or capacity increases, please reach out to your support who will assist.

We thank you for your understanding and remain available, would you need assistance.

Please refer to:
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5780013057/January+2026+-+VUSION+Cloud+Public+release
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/5907283969/February+2026+-+VUSION+Cloud+Public+release
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/4232839169/API+Best+Practices
Feb 25, 19:38 UTC
Feb 24, 2026
[Europe] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 UTC
Verifying - Maintenance operations are now over. All services are operational, we will keep monitoring the platform for the next hours.
Feb 24, 15:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 08:37 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding and continued trust.
VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview
Feb 10, 09:06 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026
[Americas] VUSION Cloud maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding and continued trust.
VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview
Feb 10, 09:03 UTC
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

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