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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Americas] VUSION Cloud maintenance Oct 20, 2026 07:00-10:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.

This maintenance is planned for a maximum of three (3) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that since June 2026, we have resumed the Access point endpoint migration started in 2024. Official communication can be found here :
https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration

Thank you for your understanding and continued trust.

VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview

Posted on Oct 13, 2026 - 16:07 UTC

[Europe] VUSION Cloud maintenance Oct 27, 2026 12:00-16:00 UTC

Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security. This maintenance is planned for a maximum of four (4) hours, with an expected service disruption of around ten (10) minutes. During this time, you may experience minor disturbances on matchings and data integration, as well as delays in your transmissions. However, you will still be able to use the system as usual throughout the maintenance period.

This maintenance is implemented according to best practices, and the window is provided to allow VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

We would also like to inform you that since June 2026, we have resumed the Access point endpoint migration started in 2024. Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6106742787/30+03+2026+June+2026+Access+point+endpoint+migration

Thank you for your understanding and continued trust.

VusionGroup Team

Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN/overview

Posted on Oct 13, 2026 - 16:08 UTC

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Completed - The scheduled maintenance has been completed.
Sep 29, 16:00 UTC
Verifying - All operations are now completed. Verification is currently underway.
Sep 29, 15:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 UTC
Scheduled - Dear Customer,

On September 29, 2026, the VCloud Azure infrastructure will undergo an exceptional maintenance operation that could not be completed during the September release. This maintenance will take place throughout the day and involves updates to a significant portion of our transmission infrastructure.

This maintenance requires several services and network connections to restart. During these restarts, Access Points may appear offline for a few seconds. Stores will then reconnect and automatically complete the onboarding process again. Short interruptions may occur at different times throughout the maintenance window. No action is required from your teams.

We apologize for any inconvenience this maintenance may cause and thank you for your understanding.

Official communication can be found here : https://ses-esl.atlassian.net/wiki/spaces/VRN/pages/6725927520/23+09+2026+Exceptionnal+infrastructure+maintenance+on+the+29+09+2026

Kind regards,
Vusion Cloud Team

Sep 23, 14:44 UTC