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You will find here the current status of our platform VUSION Cloud, on both APIs and graphical interface VUSION Manager. Subscribe to updates to be notified in case of a scheduled maintenance and incidents.

Europe Operational
VUSION Manager - Europe Operational
VUSION Cloud API - Europe Operational
Americas Operational
VUSION Manager - Americas Operational
VUSION Cloud API - Americas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customers,

To comply with our cloud supplier's recommendations, we need to update our API management system. Therefore, we will conduct an exceptional maintenance on our cloud platform.

During this maintenance, the creation and/or modification of users, stores, or retail chains will be temporarily deactivated to prevent any loss of information. However, matchings, data integration, and transmissions events should not be impacted and our platform will remain operational.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Thank you for your understanding,

Posted on Jul 23, 2024 - 15:50 UTC
Dear customers,

To comply with our cloud supplier's recommendations, we need to update our API management system. Therefore, we will conduct an exceptional maintenance on our cloud platform.

During this maintenance, the creation and/or modification of users, stores, or retail chains will be temporarily deactivated to prevent any loss of information. However, matchings, data integration, and transmissions events should not be impacted and our platform will remain operational.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Posted on Jul 23, 2024 - 15:51 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 09:10 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 23, 08:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:02 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VUSION Cloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN

Jul 8, 19:37 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 14:45 UTC
Monitoring - Dear Clients and Partners,

As you may be aware, a major global IT outage is currently affecting Microsoft servers worlwide including azure. Our teams have been mobilized since the announcement of this outage, and they are fully focused on monitoring our services and ensuring customer business continuity.

Thanks to our advanced multi regional cloud, as of today, none of our customers running on our public cloud have been impacted.
We are closely monitoring the situation to react as quickly as possible should any issues arise.

You can check the following link from Microsoft for further details: https://status.cloud.microsoft/

We will keep you informed as the situation evolves.
Thank you for your trust.

VusionCloud team

Jul 19, 11:56 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 10:08 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:01 UTC
Scheduled - Dear customers,

As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance, we will update the VUSION Cloud platform in order to improve your environment.

Clients are advised to reschedule any activities that could potentially generate transmission events, outside of this maintenance. This maintenance is planned for maximum three (3) hours, the expected service disruption is around ten (10) minutes. During this maintenance, you might experience minor disturbances on matchings and data integration, and delays in your transmissions.

This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.

Maintenance summary:
- General updates on the environment (improvements and bug fixes)

Thank you for your understanding,
VusionGroup team
Please check VUSION Docs for more information: https://ses-esl.atlassian.net/wiki/spaces/VRN

Jul 8, 19:35 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.