As part of our ongoing campaign to upgrade VusionGroup’s access points (VGates and Cloudpoint) to Version 2.6.1, we have identified an issue affecting a limited number of older access point models. Specifically, some of these legacy devices are failing to come back online after the reboot phase, even when rebooted manually. This issue is not related to the firmware update itself, but to how certain older access points react to the update process.
To ensure service continuity and avoid further disruption, we have temporarily paused the update campaign while we investigate and implement a fix. Customers who have already successfully received the 2.6.1 update and have online access points are not impacted by this issue.
We are actively working on a resolution and will provide further updates as soon as possible. Thank you for your understanding and continued trust,
The VusionGroup Team
Posted Jun 26, 2025 - 17:44 UTC
In progress
Dear customers,
The campaign has started and is running as expected.
For more information about this process, please don't hesitate to read our documentation and reach our to your support for details.
Thank you for your understanding, VusionGroup team
Posted Jun 04, 2025 - 17:46 UTC
Scheduled
Dear customers,
As part of our continuous improvement process, VusionGroup’s Cloud Operations will perform a campaign update on all VusionGroup's access points (VGates and Cloudpoint), with the roll-out of Version 2.6.1.
This update, will be deployed automatically and progressively to ensure optimal performances and service continuity, starting from June 1st, 2025 and for approximately one (1) month.
The update procedure includes: • An update phase (~10 minutes) • A reboot phase (~1–2 minutes) To ensure business continuity and no interruption of service at the store level, access points will not be updated simultaneously. During the update of an individual access point, connected devices (such as labels) will temporarily switch to another access point, then reconnect to their original one after the update.