Our metrics show that the incident has been resolved and AP can connect as expected.
On behalf of VUSION Group, we would like to thank you for your understanding.
Posted Sep 29, 2025 - 18:08 UTC
Monitoring
Dear customers,
A workaround has been implemented and our metrics show that Access-Points can successfully connect. We will be monitoring closely that all services are restored and will notify of any changes.
Thank you for your understanding.
Posted Sep 29, 2025 - 16:24 UTC
Update
Dear customers,
Issue is still on-going. Our engineers are working to restore services. We will notify of any change.
Thank you for your understanding.
Posted Sep 29, 2025 - 14:59 UTC
Identified
Dear customers,
Our Access-Points authentication server is experiencing issues. Customers may experience difficulties configuring access-points and AP requiring tokens may not receive them in due time, causing them to be offline.
We will notify you as it progresses.
Thank you for your understanding.
Posted Sep 29, 2025 - 11:55 UTC
This incident affected: Europe (VUSION Cloud API - Europe) and Americas (VUSION Cloud API - Americas).