The maintenance is completed. We are monitoring closely the behavior.
Thank you for your understanding.
Posted Sep 23, 2025 - 17:20 UTC
Update
Dear customers,
Scheduled maintenance is currently still in progress. We will provide updates as necessary. Estimated time of completion is now 4PM UTC.
Thank you for your understanding
Posted Sep 23, 2025 - 15:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2025 - 11:00 UTC
Scheduled
Dear customers,
Following our previous communication, the provisioning server will be migrated during the European maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
There will be no service interruption as matchings, data integration and transmissions are not impacted. You may use our Cloud solution as usual.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.