The issue on endpoint ap-eu.vusion.io:64173 has been resolved. All the delays have been resorbed, and all waiting tasks have finished. The endpoint is now healthy again and services resumed to normal.
On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding.
Posted Jan 09, 2025 - 13:14 UTC
Monitoring
Waiting transmissions are still catching up, the majority has been processed already. Our teams are still closely monitoring.
Posted Jan 09, 2025 - 10:41 UTC
Identified
Dear customers,
The cause for the delay has been identified as a high resource consumption. The server has been restarted and waiting transmissions are being processed.
Our teams are closely monitoring the situation.
Posted Jan 09, 2025 - 10:21 UTC
Investigating
Dear customers,
A subset of customers using the endpoint ap-eu.vusion.io:64173 are currently experiencing strong delays in image transmissions. Our engineers are actively working on identifying the issue and restore services.
Please note that no data has been lost, all transmissions are queued and will be processed eventually.
On behalf of VusionGroup, the whole Cloud team would like to apologize for the incident and to thank you for your understanding. Please be assured that we are committed to continuous improvement and that we strive to provide the best experience as possible.
Posted Jan 09, 2025 - 10:01 UTC
This incident affected: Europe (VUSION Manager - Europe, VUSION Cloud API - Europe).