The scheduled maintenance has been completed by 2PM UTC.
Provisioning server migration has been completed. Controls have been extended and completed at 5PM UTC.
Posted Sep 23, 2025 - 17:53 UTC
In progress
The scheduled maintenance has been completed by 2PM UTC.
Provisioning server migration has been completed. Controls have been extended and completed at 5PM UTC.
Posted Sep 23, 2025 - 17:52 UTC
Verifying
Dear customers,
The maintenance is completed. We are monitoring closely the behavior.
Thank you for your understanding.
Posted Sep 23, 2025 - 17:20 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2025 - 10:58 UTC
Scheduled
Dear Customers,
As part of our regularly scheduled maintenance, VusionGroup’s Cloud Operations will perform a maintenance on your system. During this maintenance window, our team will be performing essential updates to enhance system performance and security.
Following our previous communication, the provisioning server will also be migrated during this maintenance and its IP address will change. During this migration, you will not be able to add or delete access points in your store for a maximum duration of four (4) hours. However, there will be no impact on your existing access point connectivity.
This maintenance is planned for maximum four(4) hours. You may experience minor disturbances on matchings and data integration, and delays in your transmissions but you may use our system as usual.
This maintenance is implemented according to best practices, the window is given to allow time for VusionGroup’s engineers to respond to any unforeseen issues that may occur with this change.