Our metrics show that the incident was fully resolved and operations resumed. No data has been lost and no action is needed from users.
We thank you for your understanding during this event.
Posted Jan 21, 2026 - 00:17 UTC
Monitoring
Dear customers,
A fix has been implemented and our engineers will keep monitoring.
Thank you for your understanding.
Posted Jan 20, 2026 - 20:26 UTC
Identified
The issue has been identified as a certificate issue. A workaround has been implemented and access points are coming online again.
Posted Jan 20, 2026 - 20:12 UTC
Update
We are still investigating the issue. Our engineers are currently narrowing down the causes for the incident, and working on a workaround.
Thank you for your patience
Posted Jan 20, 2026 - 17:13 UTC
Investigating
Dear VusionCloud users,
We are currently investigating an issue impacting a subset of users. A large number of Subone access points are currently offline. While data integration and matchings are still being processed, label updates are currently affected in these stores.
Our engineers are actively working on finding a solution.
Thank you for your patience and understanding.
The VusionCloud team
Posted Jan 20, 2026 - 15:16 UTC
This incident affected: Americas (VUSION Manager - Americas, VUSION Cloud API - Americas).